Resolved

Customer VMs are fully accessible and VM statuses have been fixed. Thank you for your patience.

Recovering

All customer VMs should be fully available. There is an ongoing issue with some VMs reporting incorrect statuses such as 'Rebuilding' but this is not affecting the running of the machines. We expect this to be fixed within the next hour.

Recovering

Services have returned and we are allowing tenants to go back onto the portal.

We recommend that tenants check their systems, restart any systems with issues.

This ticket will remain open until we have verified all components are working correctly.

Apologies for any inconvenience.

Recovering

We've fixed the core issue, and are waiting for things to recover. Estimate 45 mins

Identified

Apologies, we are dealing with a network issue which is affecting multiple compute nodes.

Began at:

Affected components
  • Openstack Public Clouds
    • Ireland
      • Dashboard
      • API
      • Customer VM availability