Resolved
Resolved

This issue has been resolved and it is now safe to power cycle or hard reboot VMs. Thank you for your patience.

Investigating

Please be advised that we are investigating an issue which is preventing virtual machines from powering on after they have been powered off. The issue also affects VMs which are hard rebooted. Until further notice please do not perform any hard reboots or power cycles of VMs, as it is unlikely that they will power back on again.

Thank you for your cooperation whilst we investigate this issue. Only the Gibraltar cloud platform is affected.

Began at:

Affected components
  • Openstack Public Clouds
    • Gibraltar
      • Customer VM availability